Unfortunately, due to the nature of our live web system and our commitment to dispatching orders seven days a week, we are not able to accommodate any cancellation or amendment requests. While we will make every effort to assist where possible, we cannot guarantee any changes can be made to your order after it has been processed. However, customers may have the option to change their delivery address via the DHL app once tracking has been assigned.

We may fulfill your order from multiple locations, in this instance, your purchase will be split into multiple parcels.   You will receive separate emails from Australia Post with tracking numbers for each parcel.   In the event of split parcels, please be assured you will not incur any additional shipping charges. 

 Your order confirmation will be sent via email to your nominated email address within 24 hours of ordering.  Should this be missing, please check your junk/spam folder in your inbox.   If you cannot locate your invoice, please contact our Customer Service team.

Please read our Product Care pageand contact our Customer Service team.

We’re sorry that you received an incorrect item. Please contact our Customer Service teamand we will assist you.