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Shipping and Delivery

Shipping info for International customers only.
Please visit your local region site to ship internationally.

All orders are dispatched within 1-4 business days from the time of ordering.

Our dispatch team operates between business hours Monday - Friday, excluding weekends and public holidays.

We aim to dispatch all orders within 1 business days, however, this may take longer during peak-trade periods. Please note, sale orders are dispatched within 7-10 business days.

As soon as our orders have been dispatched, we will email the relevant tracking details to help monitor the progress of shipping. 

Please refer to the table below for specific shipping times.

Shipping Information
DHL Express Shipping
Cost $20 shipping fee for orders under $250
Free Over Free for orders over $250+
Time 3-4 business days

To track any active orders, please visit: https://www.dhl.com/us-en/home.html

Unfortunately, Jo Mercer cannot be held responsible for any custom duties, foreign taxes or other fees which may be enforced in your country. These will remain the responsibility of the customer. Please contact your local customs office for further information.

For any returns, please contact hello@jomercer.com.au.

For any further enquries, please contact visit your local DHL for any queries.

Contact your local DHL service here:


For any returns, please refer to our returns policy here.

At JM, we take our commitment to the planet seriously.

That is why we proudly partner with DHL Express, utilising sustainable aviation fuel (SAF) via the GoGreen Plus service to deliver your orders. By

investing in sustainable aviation fuel, we actively reduce the CO2e emissions associated with our shipments by 10%, minimising our carbon footprint.



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    The arrival date is when we expect to receive the styles in our Australian warehouse, which may be subject to change. Once a style arrives in our warehouse, we will then dispatch your pre-order as a priority. Please note our standard returns policy applies for all pre-orders, with our 30-day return period commencing the day your order is dispatched from our warehouse. Please refer to our Returns Policy for more information. 



    When you purchase a Gift Card you will be sent an email with an e-voucher that you can redeem at checkout.

    Gift Cards cannot be refunded or replaced if lost, for change of mind, stolen or damaged.

    Jo Mercer Gift Cards cannot be exchanged for cash.

    Gift Cards will expire 3 years after purchase.

    Promotional vouchers are not applicable to gift card purchases.

    Gift Cards cannot be purchased for the purpose of marketing, advertising or other promotional activities.