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Exchange and return info for International customers only.
Please visit your local region site to return internationally. All customers are eligible for returns made within 45 days of purchase.

- All customers that purchased items sent outside of Australia are eligible to return their items within 45 days of purchase.

- We do not offer exchanges on international orders.

- All items except final sale eligible for store credit.

- Products must be returned in a saleable condition, i.e. clean, unworn in its original box and undamaged sole. Any products that do not comply with these conditions will not be accepted. We ask that customers kindly try our shoes on carpet or clean floors to retain the condition of the product.

- If customers purchase pre-order items, the return period is subject to the date processed at the warehouse.

- International returns postage is the responsibility of the customer, with a charge for $30 for a returns label.

A return label will not be provided by Jo Mercer. Returns do not incur an additional handling fee.

Please allow up to 10 business days from the date of delivery back to our warehouse for your your return to be processed.

To request for a refund, please make sure your return complies with our returns policy.

Make your return here.

We offer a refund on all full pricedstyles. This includes full Price styles purchased with a promotional discount, such as 20% off Storewide.

- Refunds must be processed onto the original payment method.

- Postage costs will not be refunded.

- Note that refunds or returns are not eligible for tights/stockings or shoe care.

Unfortunately, we do not offer exchanges on international orders.

- Items purchased during a promotional sale where a discount has been applied to a full price item at checkout (manually or automatically), can only be returned for a refund, online store credit (valid for 12 months) or exchange. The total amount credited will be minus original shipping charges.

- Shipping costs of returning an item is the responsibility of the customer.

Please note, discounts cannot be retrospectively applied to items returned for exchange or store credit.

- We do not offer refunds for change of mind on sale items.

- All items marked with FINAL SALEcannot be returned for refund or size exchange.

- It is important to note that sale items will only be returned for a refund if the product is deemed faulty. If you believe your item is faulty, please contact customer service at hello@jomercer.com.au.

If you have a faulty item, please contact hello@jomercer.com.au.

In accordance with relevant legislation, we will provide refunds on manufacturing faults.
We reserve the right to repair or replace after qualified item assessment.

Email us at hello@jomercer.com.au