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SHOP ACCESSORIES

Shipping and Delivery

Shipping info for International customers only.
Please visit your local region site to ship internationally.

All orders are dispatched within 1-4 business days from the time of ordering.

Our dispatch team operates between business hours Monday - Friday, excluding weekends and public holidays.

We aim to dispatch all orders within 1 business days, however, this may take longer during peak-trade periods. Please note, sale orders are dispatched within 7-10 business days.

As soon as our orders have been dispatched, we will email the relevant tracking details to help monitor the progress of shipping. 

Please refer to the table below for specific shipping times.

Shipping Information
DHL Express Shipping
Cost $20 shipping fee for orders under $250
Free Over Free for orders over $250+
Time 3-4 business days

To track any active orders, please visit: https://www.dhl.com/us-en/home.html

Unfortunately, Jo Mercer cannot be held responsible for any custom duties, foreign taxes or other fees which may be enforced in your country. These will remain the responsibility of the customer. Please contact your local customs office for further information.

For any returns, please contact hello@jomercer.com.au.

For any further enquries, please contact visit your local DHL for any queries.

Contact your local DHL service here:

https://mydhl.express.dhl/us/en/home.html

For any returns, please refer to our returns policy here.

At JM, we take our commitment to the planet seriously.

That is why we proudly partner with DHL Express, utilising sustainable aviation fuel (SAF) via the GoGreen Plus service to deliver your orders. By

investing in sustainable aviation fuel, we actively reduce the CO2e emissions associated with our shipments by 10%, minimising our carbon footprint.

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Dedicated to shoes since ’98

With a reputation of quality footwear standing the test of time, the company has grown exponentially over the past years. The mission of the brand has always been to create fashion leather footwear without compromising on the quality.

Quiet Luxury

Our shoes are engineered for real life. A Jo Mercer shoe has to meet a certain standard to be included in the range; the leather must be of fine quality, the heel balanced and the fit unparalleled. Trends inform our designs, fashion influences our collection whilst our customers defines the range. To create what you desire, without compromise, is our aim.

An Australian Brand

We are based in Melbourne, Australia. Across Australia Jo Mercer has 32 stores. Our people know shoes, and know how to care for them. We are more than happy to provide expert advice on your fresh new pair of leather, suede or fabric shoes.