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Shipping and Delivery

Shipping info for Europe customers only.
Please visit your local region site to ship internationally.

All orders are dispatched within 1-4 business days from the time of ordering.

Our dispatch team operates between business hours Monday - Friday, excluding weekends and public holidays.

We aim to dispatch all orders within 1 business days, however, this may take longer during peak-trade periods. Please note, sale orders are dispatched within 7-10 business days.

As soon as our orders have been dispatched, we will email the relevant tracking details to help monitor the progress of shipping. 

Please refer to the table below for specific shipping times.

Shipping Information
DHL Express Shipping
Cost €20 shipping fee for orders under €250
Free Over Free for orders over €250+
Time 3-4 business days

To track any active orders, please visit: https://www.dhl.com/us-en/home.html

Unfortunately, Jo Mercer cannot be held responsible for any custom duties, foreign taxes or other fees which may be enforced in your country. These will remain the responsibility of the customer. Please contact your local customs office for further information.

For any returns, please contact hello@jomercer.com.au.

For any further enquries, please contact visit your local DHL for any queries.

Contact your local DHL service here:


For any returns, please refer to our returns policy here.

At JM, we take our commitment to the planet seriously.

That is why we proudly partner with DHL Express, utilising sustainable aviation fuel (SAF) via the GoGreen Plus service to deliver your orders. By

investing in sustainable aviation fuel, we actively reduce the CO2e emissions associated with our shipments by 10%, minimising our carbon footprint.



Can I change or cancel my order once it has been placed?
   Once you have placed your order, we are unable to amend or cancel it.
Can I change my delivery address once I’ve placed my order?
   No. Unfortunately, we are unable to change any details on an order once it has been placed.
   Click here to view Australia Post’s delivery options.
● I haven’t received all the items I ordered.
   We may fulfill your order from multiple locations, in this instance, your purchase will be split into multiple parcels.
   You will receive separate emails from Australia Post with tracking numbers for each parcel.

   In the event of split parcels, please be assured you will not incur any additional shipping charges. 
● I haven’t received my order confirmation email.
   Your order confirmation will be sent via email to your nominated email address within 24 hours of ordering.
   Should this be missing, please check your junk/spam folder in your inbox.
   If you cannot locate your invoice, please contact our Customer Service team.
● I have an issue with my shoes, what do I do?
   Please read our Product Care page and contact our Customer Service team.
● I received an incorrect item.
   We’re sorry that you received an incorrect item. Please contact our Customer Service team and we will assist you.


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