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SHOP ACCESSORIES

new return return policy

 
  • New Zealand returns must be made within 45 days of purchase.
  • Your return must be unworn, in saleable condition and in its
    original Jo Mercer packaging

 Please note* Once your order has been placed, we are unable to amend or cancel it.
We endeavour to process returns within 4 business days of receiving your parcel.

Refunds
 
We offer refunds on FULL PRICE STYLES.

Full Price styles purchased with a promotional discount, such as 20% off Storewide, are also eligible.

Refunds must be processed onto the original payment method. Postage costs will not be refunded.

We do not offer refunds for change of mind on sale items.

l items marked with FINAL SALE cannot be returned for refund or size exchange.

 

Exchanges
 
We offer exchanges on ALL STYLES.

When exchanging a sale product for a lower priced item, the remaining spend will not be refunded.

 

Promotional Returns
 
When returning an item purchased in a promotion based on multiple items (50% off second pair), the item that you do keep will revert to full price.

 

Credit Vouchers
 
We offer credit vouchers on ALL STYLES.

 

Pre-Orders
 
Please note our standard returns policy applies for all pre-orders, with our 30-day return
period commencing on the day your order is dispatched from our warehouse. 

 

Faulty Items
 
If you have a faulty item, please contact hello@jomercer.com.au.
In accordance with relevant legislation, we will provide refunds on manufacturing faults.
We reserve the right to repair or replace after qualified item assessment.
 
 
Excluded Products 
 
Stockings/Tights are unable to be returned due to hygiene reasons.


Please note* Any Jo Mercer products that have been purchased from a Third-Party site
(e.g. The Iconic, OzSale, eBay, Catch) the exchange or refund must be processed at the place of purchase.  

 

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