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new return return instore

STEP 1

Ensure your return meets the conditions of our policy. 

 

STEP 2

Visit any Jo Mercer store with your Jo Mercer confirmation email and our friendly store team will assist.

 

 

 FIND YOUR NEAREST STORE

 

In-Store PayPal Returns

We require 3 forms of identification to initiate an in-store PayPal return.

Please provide:
A valid ID (drivers license, passport)
Proof of purchase (on your mobile device, or printed)
Credit Card (name on card must match name on order and ID)

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