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Shipping and Delivery

Shipping info for US customers only.
Please visit your local region site to ship internationally.

All orders are dispatched within 1-4 business days from the time of ordering.

Our dispatch team operates between business hours Monday - Friday, excluding weekends and public holidays.

We aim to dispatch all orders within 1 business days, however, this may take longer during peak-trade periods. Please note, sale orders are dispatched within 7-10 business days.

As soon as our orders have been dispatched, we will email the relevant tracking details to help monitor the progress of shipping. 

Please refer to the table below for specific shipping times.

Shipping Information
DHL Express Shipping
Cost $25 shipping fee for orders under $200
Free Over Free for orders over $200+
Time 2-4 business days
●  What is my tracking number?
    Once your order has been dispatched you will receive an email from Australia Post. This will include your delivery details,
    tracking number and link. Should this be missing please check you junk/spam folder.
When can I expect my order?
    All online orders are dispatched within 1-4 business days.
    Please refer to our Delivery Page for delivery methods and timeframes. You can also check the status of your delivery by
    tracking your order.
Do you ship internationally?
   Yes, we ship internationally. Please refer to our Delivery Page for cost, timeframes and regions we deliver to.



Couldn’t find the answer you’re looking for? Try these pages:


To track any active orders, please visit: https://www.dhl.com/us-en/home.html

Unfortunately, Jo Mercer cannot be held responsible for any custom duties, foreign taxes or other fees which may be enforced in your country. These will remain the responsibility of the customer. Please contact your local customs office for further information.

For any returns, please contact hello@jomercer.com.au.

For any further enquries, please contact visit your local DHL for any queries.

Contact your local DHL service here:


For any returns, please refer to our returns policy here.

At JM, we take our commitment to the planet seriously.

That is why we proudly partner with DHL Express, utilising sustainable aviation fuel (SAF) via the GoGreen Plus service to deliver your orders. By

investing in sustainable aviation fuel, we actively reduce the CO2e emissions associated with our shipments by 10%, minimising our carbon footprint.