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Shipping and Delivery

Shipping info for Europe customers only.
Please visit your local region site to ship internationally.

All orders are dispatched within 1-4 business days from the time of ordering.

Our dispatch team operates between business hours Monday - Friday, excluding weekends and public holidays.

We aim to dispatch all orders within 1 business days, however, this may take longer during peak-trade periods. Please note, sale orders are dispatched within 7-10 business days.

As soon as our orders have been dispatched, we will email the relevant tracking details to help monitor the progress of shipping. 

Please refer to the table below for specific shipping times.

Shipping Information
DHL Express Shipping
Cost €20 shipping fee for orders under €250
Free Over Free for orders over €250+
Time 3-4 business days

To track any active orders, please visit: https://www.dhl.com/us-en/home.html

Unfortunately, Jo Mercer cannot be held responsible for any custom duties, foreign taxes or other fees which may be enforced in your country. These will remain the responsibility of the customer. Please contact your local customs office for further information.

For any returns, please contact hello@jomercer.com.au.

For any further enquries, please contact visit your local DHL for any queries.

Contact your local DHL service here:


For any returns, please refer to our returns policy here.

At JM, we take our commitment to the planet seriously.

That is why we proudly partner with DHL Express, utilising sustainable aviation fuel (SAF) via the GoGreen Plus service to deliver your orders. By

investing in sustainable aviation fuel, we actively reduce the CO2e emissions associated with our shipments by 10%, minimising our carbon footprint.



  • New Zealand returns must be made within 45 days of purchase.
  • Your return must be unworn, in saleable condition and in its
    original Jo Mercer packaging

 Please note* Once your order has been placed, we are unable to amend or cancel it.
We endeavour to process returns within 4 business days of receiving your parcel.

We offer refunds on FULL PRICE STYLES.

Full Price styles purchased with a promotional discount, such as 20% off Storewide, are also eligible.

Refunds must be processed onto the original payment method. Postage costs will not be refunded.

We do not offer refunds for change of mind on sale items.

l items marked with FINAL SALE cannot be returned for refund or size exchange.


Unfortunately, we do not offer exchanges on international orders. 
Promotional Returns
When returning an item purchased in a promotion based on multiple items (50% off second pair), the item that you do keep will revert to full price.


Credit Vouchers
We offer credit vouchers on ALL STYLES.


Please note our standard returns policy applies for all pre-orders, with our 30-day return
period commencing on the day your order is dispatched from our warehouse. 


Faulty Items
If you have a faulty item, please contact hello@jomercer.com.au.
In accordance with relevant legislation, we will provide refunds on manufacturing faults.
We reserve the right to repair or replace after qualified item assessment.
Excluded Products 
Stockings/Tights are unable to be returned due to hygiene reasons.

Please note* Any Jo Mercer products that have been purchased from a Third-Party site
(e.g. The Iconic, OzSale, eBay, Catch) the exchange or refund must be processed at the place of purchase.