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Shipping and Delivery

Shipping info for Canada customers only.
Please visit your local region site to ship internationally.

All orders are dispatched within 1-4 business days from the time of ordering.

Our dispatch team operates between business hours Monday - Friday, excluding weekends and public holidays.

Please note, there may be a 2 -3 day dispatch delay during promotional periods. Delivery timeframes may also be impacted due to the increased volumes and/or delays within the network

Please refer to the table below for specific shipping times.

Shipping Information
DHL Express Shipping
Cost $25 shipping fee for orders under $175
Free Over Free for orders over $175+
Time 2-4 business days

To track any active orders, please visit: https://mydhl.express.dhl/ca/en/home.html

Unfortunately, Jo Mercer cannot be held responsible for any custom duties, foreign taxes or other fees which may be enforced in your country. These will remain the responsibility of the customer. Please contact your local customs office for further information.

Please visit your local DHL for any queries.

Contact your local DHL service here:


At JM, we take our commitment to the planet seriously.

That is why we proudly partner with DHL Express, utilising sustainable aviation fuel (SAF) via the GoGreen Plus service to deliver your orders. By

investing in sustainable aviation fuel, we actively reduce the CO2e emissions associated with our shipments by 10%, minimising our carbon footprint!