All orders are dispatched within 1-4 business days from the time of ordering. Our dispatch team operates between business hours Monday - Friday, excluding weekends and public holidays.We aim to dispatch all orders within 1 business days, however, this may take longer during peak-trade periods. Please note, sale orders are dispatched within 7-10 business days. As soon as our orders have been dispatched, we will email the relevant tracking details to help monitor the progress of shipping.

Please refer to the table below for specific shipping times.

To track any active orders, please visit: https://www.dhl.com/us-en/home.html

Unfortunately, Jo Mercer cannot be held responsible for any custom duties, foreign taxes or other fees which may be enforced in your country. These will remain the responsibility of the customer. Please contact your local customs office for further information.

For any returns, please contact hello@jomercer.com.au.For any further enquries, please contact visit your local DHL for any queries. Contact your local DHL service here:https://mydhl.express.dhl/us/en/home.html

For any returns, please refer to our returns policy here.

At JM, we take our commitment to the planet seriously.That is why we proudly partner with DHL Express, utilising sustainable aviation fuel (SAF) via the GoGreen Plus service to deliver your orders. Byinvesting in sustainable aviation fuel, we actively reduce the CO2e emissions associated with our shipments by 10%, minimising our carbon footprint.

FAQ - Jo Mercer Northern Hemisphere

Shipping and Delivery

Shipping info for Canadian customers only.
Please visit your local region site to ship internationally.

: All orders are dispatched within 1-4 business days from the time of ordering.
Our dispatch team operates between business hours Monday - Friday, excluding weekends and public holidays.
We aim to dispatch all orders within 1 business days, however, this may take longer during peak-trade periods. Please note, sale orders are dispatched within 7-10 business days.
As soon as our orders have been dispatched, we will email the relevant tracking details to help monitor the progress of shipping.
: Please refer to the table below for specific shipping times.

Shipping Information

DHL Express Shipping
Cost	$25 shipping fee for orders under $175
Free Over	Free for orders over $175+
Time	2-4 business days

Delivery & Returns

Free express DHL shipping delivery*.

Full price and sale items may be returned for a refund within 45 days.

Full price items purchased with a promotion, such as 25% off storewide, may also be refunded.

Items marked with FINAL SALE cannot be returned for refund or size exchange.

Unfortunately, we do not offer exchanges on international orders.

Returns are sent via DHL for comfort and ease.

Please see full Returns & Exchange Policy here.

Can I change or cancel my order after I place the order?

Once you have placed your order, we are unable to amend or cancel it.

Can I change my delivery address after I place the order?

We are unable to change any details on an order once placed. You can visit the below link from Australia Post to explore redirection options.

I haven’t received all the items I’ve ordered?

We may fulfil your order from multiple locations, in this instance, your purchase will be split into multiple parcels with separate tracking numbers. Please note: that these orders may be dispatched on different days. Please allow 1-4 business days for fulfillment.

In the event of a split parcels please be assured that you will not incur any additional shipping charges.

I didn’t receive my invoice?

Your invoice will be sent via email to your nominated email address once you have placed your order. Should this be missing, please check your junk folder.

I received an incorrect item.

Please contact us at hello@jomercer.com.au and we will assist you.

What is my tracking number?

Once your order is dispatched you will receive an email with your tracking number.

When can I expect my order?

All online orders dispatched within 1 – 4 business days. All deliveries are made by registered courier and will require signature.

Please refer to our Delivery Page for more details.

I purchased off the Iconic can I still return my purchase to your stores?

For any Jo Mercer product purchased outside of our Australian stores or on www.jomercer.com.au (Eg The Iconic, OzSale, Catch & Westfield Direct), the return must be processed at the original place of purchase.

I'd like to return, what next?

All returns can be made in store or via our returns portal subject to our Returns Policy.

Please see our full Returns Policy here.

Do you have Express Shipping?

We offer Express Shipping on all Australian orders. Place your order by 1pm for your order to be dispatched on the same day.

Please refer to our Delivery Page for more information.

My promotional code isn't working, what should I do?

Please contact us at hello@jomercer.com.au and we will assist you.

Please also send through any screenshots of any error messages you receive.

Do you have International Delivery available online?

This site only ships to New Zealand. If you are placing an order from elsewhere please visit our Australian site.

When will my return be processed?

We aim to process returns within 1-4 business days from when they arrive with us. For more information please contact us at Please contact us at hello@jomercer.com.au and we will assist you.

: To track any active orders, please visit: https://www.dhl.com/us-en/home.html
: Unfortunately, Jo Mercer cannot be held responsible for any custom duties, foreign taxes or other fees which may be enforced in your country. These will remain the responsibility of the customer. Please contact your local customs office for further information.
: For any returns, please contact hello@jomercer.com.au.
For any further enquries, please contact visit your local DHL for any queries.
Contact your local DHL service here:
https://mydhl.express.dhl/us/en/home.html
: For any returns, please refer to our returns policy here.
: At JM, we take our commitment to the planet seriously.
That is why we proudly partner with DHL Express, utilising sustainable aviation fuel (SAF) via the GoGreen Plus service to deliver your orders. By
investing in sustainable aviation fuel, we actively reduce the CO2e emissions associated with our shipments by 10%, minimising our carbon footprint.

Free Express Shipping with DHL

Easy Returns within 45 days*

Shop in the currency specific to your region

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Shipping and Delivery

Can I change or cancel my order after I place the order?

Can I change my delivery address after I place the order?

I haven’t received all the items I’ve ordered?

I didn’t receive my invoice?

I received an incorrect item.

What is my tracking number?

When can I expect my order?

I purchased off the Iconic can I still return my purchase to your stores?

I'd like to return, what next?

Do you have Express Shipping?

My promotional code isn't working, what should I do?

Do you have International Delivery available online?

When will my return be processed?

Country

Country

Shipping and Delivery

Can I change or cancel my order after I place the order?

Can I change my delivery address after I place the order?

I haven’t received all the items I’ve ordered?

I didn’t receive my invoice?

I received an incorrect item.

What is my tracking number?

When can I expect my order?

I purchased off the Iconic can I still return my purchase to your stores?

I'd like to return, what next?

Do you have Express Shipping?

My promotional code isn't working, what should I do?

Do you have International Delivery available online?

When will my return be processed?

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